Every case that comes through TBG is supported by a team working behind the scenes to make sure it runs well. Our clerks, administrators and support staff are experienced, responsive and easy to deal with. Here is who you will be working with.
The enquiries team handles all incoming instructions. They work with solicitors and clients to understand each matter, gather what is needed and give clear guidance on next steps. From initial enquiry through to quote and instruction, they make sure every request is assessed quickly and set up correctly.
Lead Enquiries Manager
Will works closely with members and clients on diary-related enquiries across all areas of law. An experienced diary clerk, he also plays a key role in training junior clerks. His positive, professional approach is central to the quality of service TBG delivers.
Enquiries Manager
John supports clients and members with diary management and new instructions across a wide range of practice areas. His approachable manner and practical mindset make him a trusted point of contact for identifying the right expertise for each case.
Enquiries Manager
Megan handles diary management and enquiries, building working relationships with both barristers and clients. She joined TBG in 2021 following a Masters in Forensic Science and experience across forensic, legal and commercial settings.
Enquiries Manager
Rebecca works with clients, barristers and mediators to manage enquiries and coordinate availability. She is focused on efficient, responsive service and takes care to develop strong professional relationships that support clients in finding the right barrister or mediator.
The case management team is the day-to-day link between solicitors, barristers and the courts. They handle bookings, chase papers, confirm listings and deal with practical issues as they arise. Their job is to keep cases moving and make sure nothing falls through the gaps.
Case Manager
Kylie joined TBG in 2014 following a career in hospitality including hotel management. The skills she developed there have made her a proactive problem solver and a valued member of the team. Known internally as the team's eternal optimist.
Case Handler
Sally-Louise plays a key role in ensuring cases progress smoothly from booking through to completion. She works closely with clients and maintains a calm, organised approach with exceptional attention to detail throughout.
Case Handler
Lisa has been instrumental in the growth of the mediation department. She is focused on service standards and building strong working relationships with both clients and mediators. Known for her leadership and the care she brings to each instruction.
Case Handler
Scarlett supports the day-to-day management of cases, ensuring each instruction is handled with care and efficiency. She prioritises clear communication and strong working relationships with clients, and takes a proactive approach to keeping arrangements on track from start to finish.
The billing team manages the full invoicing and payment process, from issuing fees through to chasing overdue accounts. They work closely with barristers, clients and internal teams to make sure billing is accurate, timely and handled professionally. For any query about a fee or invoice, this is the team to contact.
Billing and Credit Control Manager
Adrian manages the billing department, ensuring invoices are accurate and issued efficiently. His positive approach is fundamental to the department's ability to deliver the professional service TBG's members and clients expect.
Billing Assistant
Jasmine supports the billing team with the administration and processing of invoices, working to keep the department running smoothly and ensuring clients receive clear, timely billing documentation.
Fees Clerk
Jane is a part-time member of the fees team, based in West London. She oversees CFA and Pay at End cases once billed, sharing the role with Louise Reed. Jane began her career in chambers in 1979 and rejoined the profession in 2012 after a period in other roles.
Fees Clerk
Louise is a part-time member of the fees team, based in Kent, sharing the role with Jane Harris. She oversees CFA and Pay at End cases. Louise started in chambers in 1997, spent time in legal software support and returned to chambers work in 2009.
Fees Clerk
Charlie is part of the fees team, supporting the accurate and timely processing of invoices and fee notes for TBG members and clients.
Fees Clerk
Ruby is part of the fees team, contributing to the accurate processing and management of fees across the billing department.
Debt Enforcement Paralegal
Adam handles debt enforcement matters within the billing function, supporting the credit control process and managing overdue account recovery on behalf of TBG members.
This team covers two connected areas. On the public access side, they coordinate instructions where clients work directly with a barrister without a solicitor. On the professional standards side, they oversee conduct, complaints and regulatory compliance. Together, they ensure TBG operates to a consistently high standard, both in how cases are managed and how the organisation holds itself to account.
Professional Standards Manager
Nicky oversees professional standards across TBG, including conduct, complaints handling and regulatory compliance. She ensures concerns are managed independently and transparently, and that the frameworks protecting clients and supporting barristers are consistently applied.
Direct Access Case Handler
Alexandra coordinates public access instructions where clients instruct barristers directly, without a solicitor. She manages documentation, maintains clear communication and guides matters through from initial instruction to completion.
Consultant Advisor to the Professional Standards Team
Michaela supports TBG members with compliance obligations in regulated legal services. A 22-year qualified solicitor and director of Beyond Compliance Limited, she has delivered regulatory compliance and risk management services to barristers and solicitors for over 12 years. Her view: compliance leads to competence, which leads to clients.
The membership team works directly with TBG barristers and mediators, supporting them in their day-to-day practice. They handle member liaison, diary coordination and the relationship management that keeps TBG running well for the people who practise through it.
Member Services Manager
Lerisa joined TBG in 2022. She manages chambers diary, coordinates between solicitors and barristers, and supports clerks with daily tasks. Before TBG, she spent 10 years as a Customer Services Manager in private maritime security, bringing strong diary management and client liaison experience.
Member Services Manager
Abi works within the membership team, supporting TBG barristers and mediators with the day-to-day requirements of their practice, from administrative queries to ongoing member liaison.
Member Services Associate
Felicity provides support within the membership team, assisting with member communications and day-to-day administration to ensure TBG members receive a consistent and responsive service.
The operations and support team covers the infrastructure behind everything TBG does. Finance, technology, marketing, compliance and business analysis all sit here, providing the backbone that allows the front-facing teams to focus on delivering a high quality service.
Head of Operations
Lauren leads operational delivery across TBG, overseeing the systems, processes and teams that keep the business running effectively. She works across departments to ensure the infrastructure supports both client service and barrister practice.
DevOps Manager
Toby manages the development and operational infrastructure that underpins TBG's technology, including Chambers365 and VENTRiQ. He works to ensure systems are reliable, secure and continue to support the chambers' operational needs.
Technology Support
Scott provides day-to-day technology support across TBG, helping staff with hardware, software and system issues to ensure the team can work without interruption.
Business Analyst
Natasha supports operational analysis and process improvement across TBG, helping translate data and insight into practical decisions that improve how the business works.
Management Accountant
Jake manages management accounting across TBG, providing the financial reporting and analysis that supports decision-making at an organisational level.
Senior Bookkeeper
Kate is responsible for the day-to-day company accounts and bookkeeping. Level 4 AAT qualified with 8 years of experience in accounting, payroll and bookkeeping, Kate has been with TBG for over 4 years and is also progressing with her CIMA studies.
Finance Assistant
Richard supports the finance team with day-to-day financial administration, helping to keep accounts accurate and processes running smoothly. He works alongside the wider team to ensure that financial tasks are handled efficiently and that any queries are dealt with promptly.
Finance Assistant
Bethan supports the finance team with day-to-day financial administration, helping to ensure that accounts and processes are kept accurate and up to date. She works alongside the wider finance team to handle tasks efficiently and make sure queries are resolved in good time.
Head of Business Development
Kevin has over 23 years' experience as a barrister's clerk, having started at 11KBW in 1997 and joining Ely Place Chambers in 2001 where he became Deputy Senior Clerk in 2017. He now leads TBG's business development function, working to build and strengthen client relationships. Kevin takes a strategic, people-focused approach and is known for being responsive and proactive.
Business Development Manager
Manpreet is a law graduate (LLB, Nottingham Trent University) who began her clerking career at St Philips Chambers seven years ago before joining TBG. She started at TBG as an Employment Specialist Clerk and has since progressed into business development. Based in Birmingham, Manpreet now works to grow and strengthen TBG's relationships with clients and members.
Head of Marketing
Andy leads marketing across TBG, covering digital strategy, content, brand development and barrister visibility. She works across the business to support chambers growth and the profile of TBG within the legal market.
PR and Communications Manager
Connor manages TBG's press and public relations activity, building relationships with journalists and publications to maintain and grow our visibility. He works closely with barristers and the broader marketing team to identify stories worth telling and make sure TBG's voice is heard in all the right places.
Performance Marketing Manager
Toby manages paid and performance marketing at TBG, working across PPC, paid social and digital advertising to bring in quality enquiries and support the growth of the chambers' client base.
Marketing Coordinator
Lily-May looks after TBG's social media and website content, coordinating marketing activity across the team. She is a central part of how the marketing team promotes and supports TBG's barristers, keeping the chambers' profile active and consistent across channels.
Book online or call the team on 01823 247 247.
