As set out within our complaints procedure, we encourage you to consider whether you can try to resolve your complaint informally first by speaking to the person dealing with your instructions or the Clerking Team. This is likely to provide a quicker resolution if this is possible. 

Additionally, it may be that your concern or query can be address by reviewing the agreement you entered into and the barrister’s terms or by considering our guidance on the Scope of Services and Service Standards. 

If you have been unable to resolve your complaint informally, then please complete the following details to enable us to consider whether this is a complaint we can consider under the complaints procedure. It is beneficial if you can provide us with a brief overview of your complaint initially and then once we have reviewed this, we will ask for further information if necessary and give you the opportunity to provide any documents and evidence you wish to send us in support of your complaint.