Resolve Your Complaint Informally | Guidelines for Filing a Formal Complaint

Formal complaint

As set out within our complaints procedure, we encourage you to consider whether you can try to resolve your complaint informally first by speaking to the person dealing with your instructions or the Clerking Team. This is likely to provide a quicker resolution if this is possible.

Additionally, it may be that your concern or query can be address by reviewing the agreement you entered into and the barrister’s terms or by considering our guidance on the Scope of Services and Service Standards.

If you have been unable to resolve your complaint informally, then please complete the following details to enable us to consider whether this is a complaint we can consider under the complaints procedure. It is beneficial if you can provide us with a brief overview of your complaint initially and then once we have reviewed this, we will ask for further information if necessary and give you the opportunity to provide any documents and evidence you wish to send us in support of your complaint.

First name*

Last name*

Email*

Mobile phone number*

Street address*

City*

Country/Region*

Postcode*

Reasonable adjustmentsIf you require any reasonable adjustments to support your communications with us, please provide details here.

Contractual details

Name of the barrister or staff member about whom you wish to complain*

Name of the case*

Case Reference Number

Complaint details

Under the Legal Ombudsman scheme, we can investigate your complaint if it relates to any of the service issues set out in the list below.

First reason for your complaint*

Second reason for your complaint*

Brief summary of your complaint*

Please indicate what outcome or further action you expect from the complaint*

Declaration

By submitting this complaint, I declare that the information given in this form is true, and that I am willing to answer further questions relating to the information given and my complaint.

I understand that the Legal Ombudsman scheme has timescales which need to be complied with in order for them to be able to consider my complaint if I am unable to resolve matters with the legal service provider.

I consent to this information being made available in confidence to those appropriate to the progression and investigation of my complaint.

By clicking submit, I agree to the above declaration.